Never ask a member to call back
Good etiquette is an important virtue to have within a membership organisation. Most outfits do please their members by providing an exceptional service, but there are still steps you can take to make members feel even more valued.
You should never request that a member calls you back, because this is rude. It’s good manners to make a note of their number and contact them or even let them know the name of the person who will follow up the issue with them.
Members should never be left hanging. The next step should always be explained, and this move can relieve frustration over an issue. Swift action should always be displayed as it sends out a loud and clear message, saying you care about the situation.
Members who join outfits like Membership Software https://www.ofec.co.uk/web-and-software-development-services/Membership-Management-Systems.aspx will always encounter some sort of form filling, so it’s good practice to ask if help is required. Offering demonstrates that you are willing to take the time to help. It goes without saying, of course, that all messages should be member-centric. Try to avoid using ‘I’ or ‘We’ and instead shift the focus toward the member.
Members should always have a contact person to whom they can refer. They should never feel alone or abandoned in the myriad of form filling, so having that all important personal connection relieves much of the hassle and stress of the situation.
Create a positive impression
When making a sizeable purchase, members usually expect some sort of VIP treatment, but it’s good etiquette to ensure that other members receive the same level of attention when making a smaller purchase. This creates a positive impression, and of course repeat business can be guaranteed.
According to Management Today good manners in business can never be underestimated. Being demanding can be harmful in the long term. This lack of good manners can impact upon relationships and it damages respect between workers.
And don’t make excuses. This sends out a negative message that you are weak and dishonest and a person who cannot be trusted.
It’s important to acknowledge a member even when other tasks take priority. Put the tasks aside. Failing to do so will damage what was once a great relationship and it will give an overall negative impression.